ORNL Research Cloud Getting Help
In addition to OpenStack's documentation, the CADES team has assembled a list of frequently asked questions, a glossary, and detailed information to help you get moving on your OpenStack Project.
If you have questions that were not answered in the resources listed here or would like to open a trouble ticket:
ORC Support
There are two primary ways to request support in the cloud.
For ORNL Internal Users
Preferred Ticket Support Page: ORC Tickets Support
Email: (orc-ops@ornl.gov)[mailto:orc-ops@ornl.gov]
For ORNL External Users
Email: (orc-ops@ornl.gov)[mailto:orc-ops@ornl.gov]
SAFER Firewall
If you have questions about getting your SAFER firewall rules in place, email the SAFER team directly at opsapprovers@ornl.gov.
General OpenStack Usage Questions
The OpenStack community has extensive documentation, a general mailing list, and a mechanism for asking general OpenStack usage questions. These resources can be indispensable for new users, and the CADES support team recommends that new users leverage the OpenStack documentation and other support features for general OpenStack questions.
| Information | Description |
|---|---|
| OpenStack documentation | OpenStack maintains significant documentation for general OpenStack usage. The user manuals cover OpenStack's functionality in depth, although not all of the features listed in their documentation are available from CADES. |
| ask.openstack.org | General end-user resource with questions and answers. |
| OpenStack mailing list | General questions mailing list, OpenStack operations mailing list, and a developer mailing list. |
Frequently Asked Questions
- Who can request a CADES Birthright Cloud allocation? Can I have one?
- Any member of a science and technology directorate can request a Birthright Cloud allocation. See list of ORNL's technical organizations.
- What kind of user support does CADES provide for Birthright Cloud allocations?
- The CADES team can provide support for issues in OpenStack and can help a user get started with their allocation—up to and including loading and launching a VM Instance from one of the CADES-provided images. Once a user begins adding software and configuring the operating system on their VM, they are more-or-less responsible for any issues that might present themselves in the VM.
- Does CADES provide backups or support for backing up my VM Instance(s)?
- In short, no. CADES does not provide backups of a user's VM Instances and does not currently support this functionality. There are several methods a user could leverage to back up the operating system running on the VM, but any such method must comply with ORNL's best practices, and this backup strategy is the user's responsibility and is beyond the scope of this user guide.
- Can I have my instance IPs be sequential?
- Owing to the dynamic nature of a cloud environment this is not possible. We recommend using
/etc/hosts, Netreg (DNS), or another mechanism to accomplish host-to-host communication.
- Owing to the dynamic nature of a cloud environment this is not possible. We recommend using
- How do I get access to Lustre on my instance?
- We do not support Lustre in the cloud at this time.
- What ORNL file systems can I mount within my Birthright Cloud Instance?
- The target file system must be "open science." No moderate/confidential file systems or their respective data can or should be mounted within your VM Instance.
- The target file system must be "open science." No moderate/confidential file systems or their respective data can or should be mounted within your VM Instance.